Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

---

1. Scope

This return policy applies to all products purchased from acerlaptopbattery.co.uk. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

👉30-Day Money-Back Guarantee

• Returns are accepted within 30 days from the date of receipt.
• Returned products must be in good physical condition, with original packaging and all accessories included. There must be no signs of man-made damage, and the item must not affect secondary sales.Important notice: Please do not remove or damage any labels on the battery (including our company logo label, supplier label, warranty label, and QC inspection sticker), as this may affect the processing of your return or refund.
• The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
• If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
• Refund requests without relevant product information (such as original model and issue description) may be denied.

👉30-Day Exchange

• Exchanges can be requested within 30 days from the date of receipt.
• Supporting evidence of the product issue (photos or videos) must be provided.
• Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
• Requests lacking necessary product details may be denied.

---

3. Return Process

• Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
• Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
• Return Shipping: The RMA number is valid for 30 days from the date of issuance. You must return the product within this period. When sending the product, be sure to notify the seller and provide the courier company name and tracking number.
• Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

---

4. Important Notes

• Return Request
  • An RMA request must be submitted before any return or exchange.
  • Returns without prior approval and an RMA number will not be accepted.
• Return Period
  • The RMA number is valid for 30 days from the date of issue; items must be returned within this period.
  • When returning the product, you must provide the courier company name and tracking number for tracking purposes.
• Refunds and Exchanges
  • Refunds are typically processed within 3–5 working days; actual times may vary depending on the payment provider.
  • Exchanges will be arranged within 2–7 working days after the return is received.
  • Only identical items can be exchanged. To receive a different item, please return the original and place a new order.
  • If the returned item does not meet the required condition, acerlaptopbattery.co.uk reserves the right to refuse a refund or exchange.
  • Cash on delivery (COD) is not supported for returns. If a package is sent using COD, we will have to refuse it, and no refund will be issued.
• Battery Label Integrity Requirements
  • All returned battery products must retain all original labels intact. Do not remove or damage any labels, including but not limited to our company logo label, supplier production label, warranty label, and QC inspection label.
  • Missing labels will affect the assessment of product issues and the ability to trace responsibility. We will also be unable to request warranty or compensation from the supplier.
  • Therefore, batteries with damaged or removed labels will not be eligible for return, replacement, or refund. Thank you for your understanding.

---

5. Breakdown of Charges

👉Returns & Exchanges for Non-Quality Issues

• Order not yet dispatched
  • A full refund can be requested with no additional charges.
• Order dispatched (subjective reasons such as wrong item ordered or change of mind)
  • Refusals of delivery are not accepted. If a customer refuses the delivery, it will be treated as abandoned goods and no refund will be issued.
  • If the customer wishes to return the item, they must contact customer service within 30 days of receipt and ensure the item is unused and in its original packaging.
  • Return postage and the following fees must be covered by the customer:
    • Original shipping cost
    • Return shipping cost
    • 10% restocking fee
• Order dispatched (delivery failed due to customer-related reasons)
  • Includes but is not limited to:
    • Incorrect address provided by the customer
    • Parcel not collected in time
    • Delivery refused by customer
    • Customs duties unpaid by customer
  • The customer will be responsible for:
    • Original shipping cost
    • If reshipping is required: second delivery charge
    • If cancelling the order: 10% restocking fee

👉Returns & Exchanges for Quality Issues

• Due to our fault (wrong item sent, damaged item, functional defects)
  • We will be responsible for the following:
    • Return shipping costs
    • Resending the correct item free of charge or offering a full refund
• Brazilian Customs Duties
  • Regardless of the reason for return, all customs duties incurred during the purchase shall be borne by the customer.
• Processing procedure and notes
  • Please contact customer service within 30 working days of receiving the item, providing clear photos and a description of the issue.
  • All returns must be approved by customer service. You must obtain the return address before sending anything back.
  • Parcels returned without authorisation will not be eligible for a refund.
  • Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the parcel and will not be able to issue a refund.

---

6. Handling of Failed Delivery Orders

• During transit, an order may fail to be delivered successfully for the following reasons:

  • the recipient did not collect the parcel within the specified time
  • no response to contact attempts or carrier notifications
  • incomplete or incorrect delivery address details
  • address inaccessible for delivery (e.g. security systems, remote locations)
  • failure to complete customs clearance, payment, or provide required documents

  In such cases, the parcel may be:

  • returned to our warehouse by the carrier
  • destroyed, disposed of, or processed in accordance with regulations by the carrier or customs authority
  • detained or confiscated by customs
  • unable to be returned to our warehouse

• ① Parcel Returned to Our Warehouse

  If the parcel is returned to our warehouse, after inspection we may offer:

  • re-shipment (shipping costs may apply)
  • a refund (subject to deduction of non-refundable costs)

  Deductions may include, but are not limited to:

  • original shipping costs
  • a 10% handling fee
  • customs-related costs (if applicable)

• ② Parcel Not Returned to Warehouse

  If, due to refusal to accept delivery, failure to collect the parcel, or non-payment of customs charges, or other reasons, the parcel is not returned to our warehouse (e.g. it is destroyed, confiscated, or lost), the case will be assessed based on:

  • tracking information
  • carrier or customs authority decisions
  • communication history with the customer
  • timeliness of required actions
  If the customer refuses delivery or fails to collect the parcel on time, and it cannot be returned to the warehouse (for example, if it is destroyed by the carrier in accordance with regulations), this will be treated as abandonment of the goods by the customer. In such cases, no refund will be issued. The decision is based on logistics data and carrier reports.

• ③ Customer Responsibility

  The customer bears the costs and risks in the following cases:

  • failure to collect the parcel or arrange redelivery
  • failure to complete customs clearance or payment on time
  • providing incorrect or incomplete information
  • failure to respond to carrier or platform notifications

• ④ Failed Customs Clearance

  If the parcel fails customs clearance due to unpaid charges or missing documents:

  • it may be returned, destroyed, or detained
  • Note – orders to Brazil: failure to pay taxes on time may result in the parcel being destroyed by customs – losses are borne by the customer and no refund will be issued

• ⑤ Special Battery Regulations

  For safety reasons, batteries must not be returned without prior contact if they show any of the following:

  • swelling
  • leakage
  • mechanical damage
  • overheating
  • unusual smell or smoke
  • recall status
  • signs of burning, corrosion, or other hazards

  Such products may require special transport or disposal. Please contact customer service before returning.

  If returning the battery is not possible due to transport restrictions:

  • the case will be assessed based on tracking data
  • we cannot guarantee that a return will be possible
  ⚠️ Safety advice: if the battery is damaged (e.g. swollen, leaking, or overheating), do not return it yourself – please contact us.

---

7. Defective Product Handling

• Within 30 Days:
  • Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement.
  • Return shipping costs will be covered by us.
• Within One-Year Warranty:
  • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
  • Supporting evidence (photos/videos) must be provided.
  • Requests without necessary proof may be denied.

---

8. Additional Terms

• Shipping Costs Are Non-Refundable
  • Original delivery charges will not be refunded when returning an item.
• Handling of Refused Deliveries
  • If a customer refuses the delivery, it will be treated as voluntarily abandoned and no refund will be issued.
  • We recommend accepting the parcel first and then submitting an RMA request to be eligible for a full refund.
• No Refund Without Returned Item
  • We reserve the right to refuse a refund until the returned item has been received.
• Extended Return Period
  • If you require an extension to the return period due to special circumstances, please contact our customer service team in advance for confirmation.

---

9. Frequently Asked Questions (FAQ)

• How do I request a return?
  Submit an RMA request form. Once approved, an RMA number will be provided.
• How long does it take to receive a refund?
  Refunds typically take 3-5 business days, depending on the payment provider.
• How long does it take to receive a replacement?
  Replacement orders are arranged within 2-7 business days after receiving the return.
• Which cases are not eligible for returns?
  Products exceeding the return period or those damaged due to misuse.

---

10. Return Address

Name: RE GBLONA C967224
Address: Leicester Commercial Park Unit 1, Dorsey Way, Enderby, Leicester, GB, LE19 4DB
Phone number: 7760674644